The Good Guys Ipswich

Amazing customer service and expertise from Adam. I came in under a lot of stress from an Optus outage and terrible Optus customer service. Adam switched me to Telstra, gave me a great deal, shared heaps of knowledge and got me sorted within 30mins. He was so great that I came back and bought more products from him later in the week. 1000% will be coming back to see him when we need more appliances.

We happily dealt with this business for many years but recently service has become beyond terrible. We purchased a new Haier washing machine and 'gold service' extra warranty. We purchased this particular machine because it was the only one available in store on the day. Within a week we had a fault with the heating pump. Was told we need to bring the machine back in and that there were no replacements available so we'd have to wait indefinitely or purchase something else. After paying for a much more expensive bosch model and the upgrade cost on the warranty the old machine was picked up but the new one was nowhere to be seen days later. A phone call revealed that the Bosch we'd just been sold was not in stock either. After some chasing we were offered the floor stock model which we were advised was in great condition. We received it and it was obviously marked and damaged and the hoses with rusted fittings looked like they belonged to a 20 year old machine. After finally agreeing to a price reduction we requested the invoice to be able to claim the rebate currently offered by the government and pushed in store for the sale. It took almost 6 weeks to get a copy of the invoice which resulted in us missing the 30 day turn timeline to make a claim. When called to discuss the operations manager of the Ipswich store (Dion) was as unhelpful and unconcerned as the rest of his staff. Absolutely painful experience that cost us far far more than we bargained for. Would give 0/5 if I could - I hate to support Harvey Norman but anyone is better than these clowns.

Huge shoutout to Ebony and the sales manager at the Ipswich Good Guys. Ebony greeted me immediately as I entered the store and assisted with my purchase of an iMac. She went above an beyond while making me feel comfortable in store. The sales manager offered the best prices and quality for the goods I purchased and both staff members even brought the stuff out to my car. Legit the best service I’ve ever received 🙏

Got told we would receive a 250$ instore cash with the purchase of a fridge, never received it. Contacted store who said they would get someone to call us, never got a call back and now it's expired. I was going to help a close family friend using that store cash. Maybe your sales people shouldn't tell customers things if you can't deliver on them. Won't be back.

I have had ups and downs with my experiences here in the past, mostly good though.The staff they have as of 2023 are really good and very knowledgeable, though they don't do as big a discount for cash as what they used to. But all in all, you can't deny they are still one of the top three, for price, amongst stores that still have an open showroom. I know I like to go and see what I am buying in person.

2 day delivery. What a joke. Still waiting 6 days after purchase and I live 20 minutes from the Ipswich store (that had the fridge in stock) Harvey Norman is only 1 minute around the corner. Save yourself a bad experience! Update now Wednesday (2 days later) - received a text saying delivered, rate your experience. No delivery. Rang the 1300 number, they are chasing it up.. that was an hour ago. My guess is someone got a new fridge. What an absolute nightmare. I will never buy from them again!

Have had to take an item back for repair 3 times under the gold extras banner, what a joke the item is faulty they will not swap it out for a new one as they claim there is nothing wrong with the item. It keeps tripping my power and burning out our safety switch. Have had an electrician out 3 times at $800 a pop to fix my switch board not to mention the inconvenience of driving there each time (30 min drive each way) could have purchased a whole new machine with the amount I've spent on an electrician. what a bloody joke. Will never shop here again